Employee surveys | Customer Surveys | Market Research Surveys | Management evaluation | Training evaluation | Trend Analysis | Customer Attitude Assessment Survey
solutions and Services
1. Employee surveys
 
Survey Africa’s online employee surveys enable companies to gather information from employees about their level of satisfaction, motivation and attitude towards the company. It is known that a satisfied and motivated work team is more likely to exceed customer expectations and therefore increase customer satisfaction.
HR departments can easily integrate our solutions, and can benefit from breaking down traditional organizational communication structures and allowing employees to express themselves frankly. By establishing consistent employee feedback channels companies can encourage their employees, develop their skills and make their work environment a much more stimulating and pleasurable one.
Click on the links below to see samples of employee surveys:
2. Customer Surveys
 
Survey Africa’s online customer surveys enable companies to collect measure and analyze valuable feedback from their clientele. Using our survey platform will ensure higher accuracy and consistency in the results as well as cutting the time needed from conception to completion.
At Survey Africa we understand that attaining customer feedback in a timely manner and in a malleable format helps to ensure that our corporate clientele are able to see whether they are meeting customer expectations. Once the results have been analyzed we will be able to give insight on where improvements can be made to increase levels of satisfaction. Armed with solid feedback from our surveys our clientele will be able to implement a plan of action based on the client responses and then run a benchmarking survey later down the line to see what impact has been made.
The best time to conduct a customer satisfaction survey is when the experience is fresh in their minds. If you wait to conduct a survey, the customer's response may be less accurate.
Other types of client survey research that we provide:
3. Market Research Surveys
 
In the area of market research, online surveys play an increasingly important role. More companies are starting to realize the numerous benefits by conducting frequent market research surveys. Survey.co.za’s survey software is the perfect fit!
Companies of different size use Survey.co.za to perform various research tasks like measuring success of an advertising campaign, brand awareness surveys, testing of brand positioning in the market, consumer satisfaction researches and so on. They get their results far more rapidly and at a fraction of cost.
Some of the different market segments we have conducted surveys for.
  • Technology
  • Healthcare
  • Medical
  • Technology
  • Insurance
4. Data Analysis and custom reports
 
These sample reports demonstrate a broad range of the report features that are available. The reports generated from your survey will look similar to these samples.
In addition to full-color MS Word reports, you will receive Excel spreadsheets containing raw and summarized data from your survey. You can use these spreadsheets to arrange the data according to your needs, to generate your own reports, or to perform statistical analyses. The raw data spreadsheet can be imported directly into SPSS and other popular statistical analysis software packages.
Other types of reports that we produce.
  • Cross Tab analysis
  • Satisfaction indexes and charts
  • Group Consolidated reports
  • Technology
  • Divisional reports
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