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Let us help you turn your questions into answers.

Pure Survey is a South African based online survey company. Our surveys enable your business to collect measure and analyze valuable feedback from the most important people in the company, your clientele. Our online survey platform delivers surveys that can be done quickly while delivering accurate, consistent results.

At Pure Survey we understand that attaining customer feedback in a timely manner is very important. For this reason we have streamlined our process to make sure that your results are 100% up to date. Once the results have been analyzed we will be able to give insight on how improvements can be made to improve customer satisfaction levels. Armed with solid feedback from our surveys your team will be able to implement a plan of action based on your clients’ responses.

We also run a benchmarking survey for all our clients after a couple of months to see what impact their changes have made. This type of survey will not only help in understanding how the changes have helped your business but will also help in seeing what changes have not been useful or are not being utilized correctly.

The best time to conduct a customer satisfaction survey is when the experience is fresh in your customers’ minds. Surveys conducted later may be less accurate. For this reason we offer "Pulse" Customer Satisfaction Surveys, these are short online surveys that are sent out automatically to a client once a particular piece of work is completed.

The Pure Survey team will work together with your management team to create and conduct customer surveys that will help your business to be more customer orientated. Thereby increasing profits and ensuring customer loyalty.

Contact Pure Survey on: (CPT) 021 788 6856 or (JHB) 011 784 1966 or email us on: for more information on your customer satisfaction survey!

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Over the past few years Pure Survey has become a leader in the corporate survey environment. When using Pure Survey your business is getting an expert team of researchers, through whom your company will gain access to invaluable information.